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 Conflict finds resolution with trusted practices

Restorative Justice Programs

Serving the Charlotte, NC Community and Surrounding Counties for Over 30 Years -

Including State-Wide Training Opportunities


Meet Terri C Masiello

Certified Mediator and approved Trainer

District Criminal Court    

NC Dispute Resolution Commission

Arbitrator for National Center for Dispute Settlement

Trainer for International Institute of Restorative Practices

Train-the-Trainer for Mediation Training Institute

RYCNC Approved Trainer for Restorative Practices

Master Facilitator

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Stand-up Meeting

Conflict Resolution

Conflicts get worse when ignored.  Because conflicts involve perceived threats to our well-being and survival, they stay with us until we face and resolve them.

Restorative Justice

  • “Restorative Justice” is a process that seeks primarily to address or repair the harm caused by an incident or offense, and involves (to the extent possible), those who have a stake in a specific offense and to collectively identify and address harms, needs, and obligations.

  • “Restorative Practice” this term encompasses not only restorative justice, but also a range of other processes, including mediation, conflict resolution, problem-solving, circle-time, emotional literacy, active listening, and so on.

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Therapy Session


A private, informal meeting to resolve disputes that is facilitated by a neutral third party. During mediation, people are encouraged to communicate their concerns, listen to the other people’s concerns, identify needs and interests, offer solutions, and negotiate an agreement. The process provides an opportunity to experience communication skills, problem-solving, self-advocacy, and empathy.


Arbitration is a well-established and widely used means to end disputes. It is one of several kinds of Alternative Dispute Resolution, which provide parties to a controversy with a choice other than litigation. Unlike litigation, arbitration takes place out of court: the two sides select an impartial third party, known as an arbitrator; agree in advance to comply with the arbitrator's award; and then participate in a hearing at which both sides can present evidence and testimony. The arbitrator's decision is usually final, and courts rarely reexamine it.

Staff Meeting


Facilitation is the act of engaging participants in creating, discovering, and applying insights. In contrast to presentation, which is typically characterized by a “sage on the stage” delivering content to an audience, facilitation usually involves a “guide on the side” who asks questions, moderates discussions, introduces activities, and helps participants make decisions.

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